They were very easy to get a hold of and were always very helpful when we had any questions upon move-in. No issues here, which is a relief because I've had issues with previous apartments. This move-in was a breath of fresh air.
Edit: Among the five apartments I've signed in the last five (5) years, this has by far been the best. I've had to move around Salt Lake annually for various reasons (new roommates requiring more room, awful apartments I couldn't wait to get out of, getting married, etc. It's been busy haha), and I can gladly say I've renewed my lease here. It's been over a year and we've had multiple experiences with the office and maintenance staff, and each time everyone has been so patient and helpful.
We have an older unrenovated apartment, so things have definitely gone wrong. But maintenance is always prompt and everyone has been very friendly, and we've gotten brand new replacement parts where needed. Believe me, I've seen bad maintenance and office staff in some of the last few places I've lived (those scumbags do their darndest to accomplish less than the absolute bare minimum), and this staff is so awesome in comparison. I'm used to staff trying to swindle me HARD, so I can't explain how surprising it is every time these guys bring a brand new part for the water heater or a new faucet for the sink without question. I know stuff like that should be the standard, but it feels like princess treatment at this point. I love these guys.
The walks are always salted and there's plenty of uncovered parking around our building (which is something I look for after two of the previous apartments' awful parking situations), and I like that there's a locker room for packages. I do miss the gates as the apartments felt safer with them, but again, I've lived in far worse. My commute to work is quick, and there's plenty of food and grocery options within a 10 minute drive. There are added fees for various utilities, but sadly, what complex doesn't have those these days? These folks treat us well, so I don't pay the fees bitterly like I did in other places haha.
There's always the possibility that as time goes on, the staff changes along with my opinion. But for now, it'll be a sore day when we have to leave. I know what apartment hell is like, so I'm clinging tight to this place. For the time being, I'm happy here, and I look forward to continuing to live on the property.
